I wasn’t going to mention this on my blog as I really just wanted to keep things “status quo” but honestly, I must speak. Yesterday morning, I was sending a $15 prize to a sistah who won a challenge on Splitcoast Stampers. She participated in one of our challenges and legitimately won. Well, dearest Emmabella sent it and it ended up pressing the wrong button. This wrong button led to over 5000 people receiving this gift voucher in their shopping carts. I had two options when I saw this happen. My first option was to send out a broadcast email to everyone telling them that there was a glitch and not to redeem the coupon. My second option was the route I decided to go. I decided that I would not take back what I accidentally gave. How could I? It isn’t my style. So after much thought, I decided that the right thing to do would be to honour the voucher to all who received it in error. This was a potential $50,000 loss but I was prepared to deal with it because I stand behind my errors and was prepared to deal with its repercussions . Sistahs made decisions whether to redeem or not but I encouraged to redeem because it was already in their shopping baskets and sometimes we all need a little treat especially with the economy going the way it is going etc.. so sometimes there is a meaning for everything. I firmly believe that. I have been working since yesterday at 8:00 AM fielding questions, responding to each and every email, discussing matters with people etc. It has been a lot of work.. honestly. To make matters worse, there was another glitch with my shipping costs within Canada and overseas citing extremely high rates… This has been fixed (thank goodness) and Canadian rates may change again on Monday as we are trying to get a 55% discount from UPS to pass on to you. Could matters get a little worse? YES. My glitch has been miscontrued by some (very few) as being some sort of “marketing ploy” or “scam” (insert shudder here).. if anyone knows me as I think most sistahs do after the past year and a half together, you know that I am not about that. I am about honesty and integrity.. I am so hurt by the people who think this way. I really hope they read my message here and understand what happened. If i needed to increase sales, TRUST me, I would not give out $15 gift certificates to 5000+ people..
I just wanted to thank those who supported me through this mini crisis and I honestly hope that you at least take advantage of this little Gifty.. honestly. As I have stated on the boards, this stuff happens (I am sorry but I will NEVAH press that button again..LOL.. I am scared of it).. it was my BOOBOO and I stand by it 100%.
Mwah to da “glitchless” sistahs